Free shipping in the continental USA

Shipping Policy

All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping

We offer shipping to the following countries:

Country

INCOTERM

Delivery Methods Available

Americas: USA, Canada, Mexico.

DAP Shipping

- Free Front Door Delivery Available.

- White Glove Available, Please Inquire For Quote.

European countries.

DAP Shipping

- Front Door And White Glove Delivery Available, Please Inquire For Quote


Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Larissa Batista is not responsible for these charges if they are applied and are your responsibility as the customer.

Delivery Methods

Front Door:
Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.). If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. Includes full insurance, however, it does not include unpacking, inspection, assembly or installation. 

White Glove:
Delivered in your home to the room of your choice. Includes full insurance with unpacking, inspection, minor assembly and removal of packaging materials. Please note that surcharges may apply for deliveries requiring use of ramps, flight of stairs or difficult-to-access locations.

General observations
  • Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
  • Signature may be required at delivery.
  • The carrier is not required to perform assembly of the item upon delivery.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at larissa@larissabatista.com.br with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
In the event that your order arrives damaged in any way, please email us as soon as possible at larissa@larissabatista.com.br with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information, please refer to our return policy page.
If you have any further questions, please don't hesitate to contact us at larissa@larissabatista.com.br.